Frequently Asked Questions

Bestabib is an online medical platform based in Morocco, designed to help patients find reliable doctors, view their professional profiles, and read reviews from other patients. Our service lists general practitioners and specialists in the main cities of the country. Whether you are looking for a cardiologist in Casablanca, a pediatrician in Rabat, or a dermatologist in Marrakech, Bestabib gives you the essential information in seconds to make the right choice.

Yes, using Bestabib is completely free for patients. You can perform as many searches as you like, view medical profiles, read reviews and contact doctors at no cost. No registration is required to access basic information. Creating a patient account lets you leave verified reviews and manage your personal information.

Reliability of reviews is at the heart of our approach. Only users with an authenticated account can leave a review. Our team regularly monitors comments to detect any fraudulent, abusive or defamatory content. Reviews represent only the personal opinions of users and do not constitute medical advice. Any doctor can flag a review they consider unjustified for examination by our moderation team.

No, Bestabib does not under any circumstances provide medical advice, diagnoses or prescriptions. Our platform is a medical directory for finding healthcare professionals and consulting their information. All decisions about your health should be made in consultation with a qualified doctor. For any medical emergency in Morocco, call 15 (SAMU) or 150 (Civil Protection).

Bestabib lists doctors in Morocco's main cities, including Casablanca, Rabat, Marrakech, Fès, Tanger, Agadir, Meknès, Oujda, Kénitra and Tétouan. Our coverage is continuously expanding as new doctors join the platform. If your city does not appear in the results yet, we encourage you to check back regularly or contact our team.

To find a doctor, use the search bar available on the home page or the 'Find a Doctor' page. You can filter results by medical specialty, city, or doctor name. You can also choose the doctor's gender according to your preference. Results include the average rating, number of reviews, city and specialty. Click a profile to get all contact information and consultation hours.

Online appointment availability depends on each doctor. Some practitioners listed on Bestabib offer direct booking via their profile, while others prefer to be contacted by phone or email. On each profile you will find direct contact details as well as consultation hours, making it easy to arrange an appointment.

Doctors listed on Bestabib are responsible for keeping their professional information up to date (contact details, hours, services, fees). Our team conducts regular checks to ensure profile quality. However, we always recommend confirming hours and availability directly with the medical practice before travelling, especially during public holidays or exceptional closures.

To leave a review, first create a free account on Bestabib or log in. Then go to the relevant doctor's profile and fill in the form by giving a rating (1 to 5 stars) and writing an honest comment based on your real experience. Abusive, defamatory or false reviews are removed by our moderation team. Please respect our community guidelines for your review to be published.

No, Bestabib is not a medical emergency service. In an emergency, immediately call 15 (SAMU Morocco), 150 (Civil Protection) or go to the nearest hospital emergency department. Bestabib is a service for finding doctors for planned consultations and must not be used as a substitute for emergency services.

To create your professional page, click 'Create an account' and select the 'Doctor' role when registering. Once logged in, access your dashboard and complete your profile: specialty, training, experience, services offered, languages spoken, and practice address. A complete and well-filled profile attracts more patients and significantly improves your visibility on the platform.

Yes, creating and managing a professional page on Bestabib is completely free. You can fill in all your information, receive patient reviews and appear in search results at no cost. Bestabib may offer additional paid options in the future to improve visibility, but basic access will always remain free for healthcare professionals.

You cannot directly modify or delete patient reviews, as this would compromise the authenticity of the system. However, you can publicly respond to each review via your dashboard, allowing you to provide clarifications or correct inaccuracies. If a review contains false, defamatory or inappropriate information, you can report it to our team who will examine it according to our moderation rules.

To maximise your visibility on Bestabib, complete your profile fully: add a professional photo, write a detailed description of your practice, list your services and languages, and fill in your full address. A profile with a photo and description gets on average 3 to 5 times more visits. Also encourage satisfied patients to leave an honest review, as the highest-rated doctors appear first in search results.

Bestabib's rating system uses a scale of 1 to 5 stars. Each authenticated patient can rate a doctor based on their experience: punctuality, quality of listening, clarity of explanations, cleanliness of the practice, etc. The overall rating displayed on the profile is the average of all ratings received. The more reviews a doctor accumulates, the more representative and reliable their rating is for patients searching for care.

We take the fight against fake reviews very seriously. Only verified user accounts can submit reviews, and our detection system identifies suspicious behaviour (multiple reviews from the same IP address, accounts created the same day, etc.). Our moderation team regularly reviews reports. Despite these efforts, we encourage you to consider ratings as a whole rather than relying on a single isolated review.

Yes, you can edit or delete a review you submitted by logging into your Bestabib account and going to your user profile. We encourage you to keep your reviews up to date if your experience with a doctor evolves. Deletion is permanent and the corresponding rating will be removed from the doctor's average calculation.

Bestabib does not accept reviews from accounts created purely for anonymous purposes. However, to respect your privacy, your full name is not necessarily displayed publicly: you can choose to display only your first name or a pseudonym. The important thing is that your account is associated with a valid email address to ensure a minimum of traceability and prevent abuse.